Privacy policy

Privacy Policy

Welcome to Luna Lace. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit and shop with our store.

1. Information We Collect

When you use our website, we may collect the following information:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details

  • Order history

  • Device and browser information

  • IP address and cookies

This information helps us process orders, improve your shopping experience, and provide customer support.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order updates and tracking information

  • Improve our website and services

  • Prevent fraud and unauthorized activity

  • Send promotional emails and special offers (only if you opt in)

3. Payment Security

All payments are processed through secure payment providers. Luna Lace does not store your full payment card information on our servers.

4. Cookies

Our website uses cookies to:

  • Remember your preferences

  • Improve website performance

  • Analyze traffic and shopping behavior

  • Personalize your experience

You can disable cookies through your browser settings at any time.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third-party services such as:

  • Payment processors

  • Shipping carriers

  • Marketing platforms

  • Website analytics providers

These partners only receive the information necessary to perform their services.

6. Adult Products & Age Restriction

Luna Lace sells adult-oriented products intended only for customers who are at least 18 years old (or the legal age in your location). By using this website, you confirm that you meet the legal age requirement.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Opt out of marketing emails

To request changes or removal of your information, contact us directly.

8. Data Protection

We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page immediately after updates are made.

11. Contact Information

If you have any questions regarding this Privacy Policy, please contact us through our store contact page or support email.